RETURNS & REFUNDS

SIZING ISSUES

DON'T FORGET TO MEASURE YOURSELF AND CHECK OUT OUR SIZING CHART PAGE BEFORE ORDERING. TRUST US, IT'S WORTH IT! 

NEED HELP WITH SIZING? NO PROBLEM! REACH OUT TO US WITHIN 14 DAYS OF RECEIVING YOUR ITEMS AT. CONTACT@SICKTOES.COM.

A NOTE ABOUT FOOTWEAR:  A PRODUCTION FEE WILL BE CHARGED FOR SIZE REPLACEMENTS GREATER THAN 1 SIZE SMALLER OR 1 SIZE LARGER. 

FOR THIS REASON, WE HIGHLY RECOMMEND THAT YOU CHECK OUR SIZING CHART BEFORE PLACING YOUR ORDER.

 

MODIFY OR CANCEL YOUR ORDER

YOU'VE GOT A 24-HOUR WINDOW TO MAKE ANY CHANGES OR CANCELLATIONS AFTER PLACING YOUR ORDER. OUR AWESOME CUSTOMER SUPPORT TEAM IS HERE TO HELP - JUST REACH OUT! CONTACT@SICKTOES.COM

DON'T WAIT 24 HOURS - YOUR ORDER WILL ALREADY BE IN PRODUCTION BY THEN AND YOU'LL BE OUT OF LUCK!

 

DAMAGED AND FAULTY ITEMS

AT SICK TOES, WE STRIVE TO GUARANTEE TOP-NOTCH PRODUCT QUALITY AND ACCURACY IN YOUR ORDERS.

WE'RE ONLY HUMAN AND SOMETIMES ERR, BUT DON'T WORRY - IF YOU RECEIVE A DAMAGED ITEM, A FLAWED PRINT, OR SOMETHING THAT'S NOT QUITE RIGHT, WE'LL MAKE IT RIGHT TO ENSURE YOUR 100% SATISFACTION WITH YOUR PURCHASE!

IN CASE THIS HAPPENS TO YOU, GET IN TOUCH WITH OUR CUSTOMER HELP SQUAD AT CONTACT@SICKTOES.COM AND SHARE A SHARP PIC OF YOUR ITEM ALONG WITH A SHORT DESCRIPTION OF THE CONCERN.

IF SOMETHING GOES WRONG, EITHER A NEW ORDER OR A REFUND WILL BE ON ITS WAY TO YOU SOON!

NOTE: DEPENDING ON YOUR BANK AND PAYMENT METHODS, REFUNDS MAY TAKE 5-10 BUSINESS DAYS TO PROCESS.

 

ORDER NOT RECEIVED

IF YOU HAVEN'T RECEIVED YOUR ORDER AFTER 60 DAYS, DON'T BE SHY TO REACH OUT TO OUR CUSTOMER SERVICE TEAM AT CONTACT@SICKTOES.COM OR CONTACT US THROUGH OUR WEBSITE.

WE'RE HERE TO LEND A HAND, SO DON'T BE AFRAID TO GET IN TOUCH WITH US!

 

RETURNS

DUE TO THE CUSTOMIZABLE NATURE OF OUR PRODUCTS, ALL RETURNS ARE UNFORTUNATELY NOT POSSIBLE.

BUT WE'RE COMMITTED TO ENSURING YOUR SATISFACTION, SO WE'RE HAPPY TO COLLABORATE WITH YOU AND DISCOVER A RESOLUTION THAT BRINGS A SMILE TO YOUR FACE.

PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT CONTACT@SICKTOES.COM

REFUND

IF YOUR ORDER ISN'T UP TO PAR, DROP US A LINE AT CONTACT@SICKTOES.COM WITH THE DETAILS, WITHIN 14 DAYS OF RECEIVING IT. WE'LL TREAT EACH SCENARIO ON ITS OWN MERITS AND PROVIDE A NEW ORDER, STORE CREDIT, OR REFUND DEPENDING ON THE ISSUE.

WE DO NOT OFFER STORE CREDIT OR CASH REFUNDS FOR THE ITEMS LISTED BELOW:

- ORDERS IN WHICH ADDRESSES ARE INPUTTED INCORRECTLY BY THE CUSTOMER
- ORDERS IN WHICH CUSTOMER ORDERS THE WRONG SIZE
- PRODUCTS THAT ARE WORN, WASHED, MARKED OR DAMAGED IN ANY WAY

WELCOME TO SICK TOES – WHERE EVERY STEP TELLS A STORY.

THE FOUNDER

ALEJANDRO BENITEZ

Meet the Person behind our Kicks!

Alejandro is a Lighting and Compositing artist at Walt Disney Animations who’s now bringing his creative magic to shoes. From the early days of his career, Alejandro demonstrated a profound understanding of visual storytelling. His journey began with a passion for animation and film, leading him to work on various high-profile projects across the industry. His early work established him in major studios. Inspired by his love for unique and special designs, he decided to merge animation and footwear, creating an extraordinary collection.

Alejandro and his team’s dream is to bring his passion for visual art into the footwear - Every step is a story telling!

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